Question 1

How much notice do you need for orders?

Accepted Answer

All orders require a minimum of 24 hours’ notice.
 Orders placed after 6:00pm will be treated as next-day orders and prepared for the following day.

Question 2

Do you offer delivery?

Accepted Answer

Yes! We offer:
UK-wide shipping via Royal Mail Tracked 24
Local drop-off from Harrogate
Free local collection
Full details can be found on our Shipping & Collection page.

Question 3

Where are you based?

Accepted Answer

We’re based in Harrogate, North Yorkshire, baking fresh to order from our registered home kitchen.

Question 4

Do you cater for allergies?

Accepted Answer

All products are made in a home kitchen that handles gluten, dairy, eggs, nuts, peanuts, and soy.

Some products (such as our Stuffed Cookie Box) may contain peanut butter or Nutella.
 If you have a nut allergy, please let us know at checkout and we’ll adjust your box where possible.

Question 5

Can I choose flavours?

Accepted Answer

Some boxes allow flavour selection, while others are curated for the best mix.
 If you have preferences or dislikes, feel free to leave us a note at checkout and we’ll do our best to accommodate.

Question 6

How are your bakes packaged?

Accepted Answer

All orders are carefully packaged to protect freshness during delivery and transport.

Question 7

Can I change or cancel my order?

Accepted Answer

If you need to make changes, please contact us as soon as possible.
 Once an order has entered preparation, changes may not be possible.

Question 8

Do you offer subscriptions?

Accepted Answer

Yes! We offer a monthly treat subscription featuring our most-loved bakes.
At the moment, our subscription includes a monthly cookie box, with tray bake, muffin, and mixed bake subscriptions coming soon. Each month features something a little special that you won’t find at markets.
Subscriptions are limited and change seasonally, so keep an eye on our website and social media for new options.

FAQs