CUSTOMER CARE
At Twos Company Bakery, we are committed to providing high-quality American baked goods and a smooth ordering experience. If you have any questions about our products, delivery, collections or ingredients, please get in touch — we are always happy to help.
As a small, home-based bakery in Harrogate, North Yorkshire, we take pride in baking everything fresh to order. We aim to respond to all enquiries as quickly as possible, typically within 24–48 hours.
You can contact us via:
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Whatsapp:07307 172253
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Instagram messages
PRIVACY & SAFETY
Twos Company Bakery respects your privacy and is committed to protecting your personal information.
We only collect necessary details to process orders, arrange delivery or collection, and communicate with you regarding your purchase. We do not sell, rent or share your personal information with third parties for marketing purposes.
Payments are securely processed through trusted third-party providers. We do not store full card details on our systems.
WHOLESALE INQUIRIES
We welcome wholesale enquiries from cafés, shops, beauticians and local businesses looking to stock our American-style cookies, brownies, muffins and traybakes.
All wholesale orders are baked fresh and can be tailored to suit your business needs. Minimum order quantities and lead times apply.
If you are interested in becoming a stockist, please contact us via email with details about your business and location.
PAYMENT METHODS
We accept the following payment methods:
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Credit & Debit Cards
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PayPal
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Secure online checkout via our website
All payments must be made in full at the time of ordering.
Returns & Refund Policy
Twos Company Bakery
Due to the perishable nature of our baked goods, we do not accept returns once orders have been dispatched or collected.
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery or collection. Clear photos of the item and packaging will be required so we can assess the issue.
Where appropriate, we may offer a replacement or refund at our discretion.
Orders may be cancelled with at least 24 hours’ notice before the scheduled dispatch or collection date. Cancellations made after this time may not be eligible for a refund.
For any concerns, please contact us via email or our website contact form.